FAQs

Why Join

What is EXPO?

EXPO is an online video community of consumers who share their unbiased, honest reviews and opinions through various word of mouth programs with their peers and brands.

What are the benefits of being an EXPO member?

You get to share your opinion about the products you care about on video, help consumers make buying decisions, and influence major brands. Connect with other consumers that are just like you. Try products for free--sometimes even before they hit store shelves! Earn points and redeem them for cool rewards.

What do I get for joining EXPO?

You get to learn about new products and influence some of the biggest brands in the world by providing your honest opinions of their products and services. EXPO members get access to try new products for free, coupons, and rewards for other activities.

Does it cost anything to become an EXPO member?

Not a penny--joining the EXPO community is totally free.

Content

Why does EXPO ask for reviews of specific products?

While the site welcomes both positive and negative reviews about all nationally available products and services, sometimes we are asked by our sponsors to get reviews of specific products. When this happens, we put out a call to members asking them if they use and own those products. If they do, they are welcome to submit a review and provide their honest opinion about the product.

Are reviews of sponsors' products biased?

Absolutely not. EXPO provides its members with a safe environment for them to share their thoughts and opinions about the products they use. Our sponsors come to EXPO because of this authenticity. They value their customers' opinions and believe that positive and negative feedback is valuable.

Can I review any product that I want?

For the most part, as long as a product is nationally available, it is welcome for review. The only products that are not open for review--for legal reasons--are prescription medications, firearms, and tobacco products. See our Member Terms and Conditions for more details about our video requirements.

What are video assignments?

Video assignments are fun and easy opportunities for you to earn points for contributing to the EXPO community. Once you sign up, you will start receiving invitations to participate in various video assignments based on your personal information, hobbies and interests. Assignments can be invitations for you to review a specific product or brand or can be to participate in a video study about some consumer topic. Each video assignment will have a different point value based on the level of work we think is involved. You can choose to participate or pass. The more video assignments you complete, the more rewards you'll earn.

How can I get invited to do assignments?

For starters, make sure you fill out your profile completely. The more we know about you, the more relevant assignments we can send your way! Some of the exclusive video assignments are put out after a quick survey is conducted to find qualifying participants. Make sure you take these surveys, otherwise it will be tough for us to select you to take part in a video assignment.

What does EXPO do with our videos?

Make sure it gets seen by as many people as possible looking for information on that product or topic. We value every member's opinion and want to make sure anyone looking for peer to peer information about a product or service can find your video. That means we make it available on EXPOTV.com and through our partnerships with site like smarter.com, Shopping.com, YouTube.com , Amazon.com, WalMart.com and others. Additionally, we share your videos with the brands we work with so they can hear what their customers have to say about their products and also make your review accessible to potential future customers on their websites. The ultimate goal is to get your voice heard wherever someone is looking for authentic consumer opinions.

Why does EXPO only solicit for videos related to products or brands?

We actually solicit for videos on any nationally available product. Every month we run a different sweepstakes to encourage the community to contribute reviews on any product they like (or dislike for that matter) and each video enters them into a random drawing. We call them "Dailies." The prize changes each month but the opportunity to share their authentic, unbiased opinion about anything is always there.

When will I be able to see my video on EXPOTV.com?

Videos are generally live on EXPOTV.com within 48 hours of uploading. Every video is screened by an actual person, which is why videos are not published immediately after you upload.

What makes for a good product review in terms of content and/or length?

Every good video has a beginning, middle, and end. Make sure you introduce the product you are going to review to viewers and spend about a minute on the actual review, demonstrating key features and providing your honest opinions. There isn't a hard-and-fast rule on video length, but most good reviews are around one and a half to two minutes in length.

Do I need to appear in my video?

Yes, that is what makes video reviews special. In order to qualify for EXPO Rewards you must appear in your video. It provides for a much better viewing experience--the person watching your video will be able to relate with you and the content that much more if they see the person who owns the product.

Can I use any music in my video? Can I show footage from a TV show, movie, or video game?

EXPO can accept product reviews containing copyrighted materials where the use of such materials constitutes fair use under the U.S. Copyright Laws, such as for commentary and criticism of that specific product. For more information about fair use, click here.

Tryology

How do I get picked to try products for free?

Each and every Tryology Program is unique and designed to match the sponsor's needs and objectives. The best way to ensure that you are being considered for Tryology Programs is to complete your profile by telling us about yourself. Invitations for upcoming programs are sent to members based on the information provided within their profiles. For example, if a major diaper brand is looking to send a new product out for testing, they will most likely want to talk to moms. So, we will notify all members that have told us they are moms about this upcoming program. The more we know about you, the better the chance you'll get invited for a Tryology Program.

Why wasn't I selected to participate in a particular Tryology Program?

We do our best to get as many members involved in each Tryology Program as we can, however, sometimes product availability is limited. There are two main reasons why you may not have been selected for a program. The first is that you didn't meet the qualification standards set by the sponsor and second would be that the program was full by the time you responded to our invitation.

What can I do to qualify for more Tryology Programs?

Keep your profile information up-to-date. The more we know about you, the better we'll be at matching you with Tryology Programs that you may qualify for in the future. This includes telling us about your hobbies and interests, as well as completing surveys that get sent out from time-to-time.

How will I know if I qualified for a Tryology Program?

You will receive an email notification from EXPO letting you know that you qualified for a specific Tryology Program which will give you directions on how to confirm your interest and lock in your spot in the upcoming program.

What if I don't want to participate in a Tryology Program that I get invited to?

We hope that you'll be interested in trying the free product and reviewing it, but we understand if you would like to decline a program. Simply click "No Thanks" on the invitation on your profile page. Don't worry, this won't affect you from getting invited to future programs.

Do members get points for participating in a Tryology Program?

No, we never offer incentives as a thank you for trying new products. This is so that we can maintain the authentic, unbiased opinions that we've cultivated within our community. For any word of mouth to be credible it needs to be voluntary.

Do I get to keep the products that I receive?

Of course--the products are all yours to keep!

What if I don't like the product that I receive?

That's ok--we don't expect that every product will please everyone. Both EXPO and the brand wants to see your video review of the product regardless of your opinion of it.

What if I'm not able to make a review once I've received the product?

Part of your accepting to be part of a Tryology program is that you agree to upload a video review in exchange for receiving the free product. We ask that you do not accept a program invitation if you know in advance that you will not be able to make a video review of the product. Members who do not upload a review of the product after receiving a Tryology kit will not be considered for future Tryology programs. This is so that we ensure we send the products to as many people who are willing and able to make a review as possible. If you are having trouble uploading your Tryology review, please fill out our Contact Us form.

Why do I have to sign a Confidentiality Agreement to participate in some Tryology Programs but not others?

Some Tryology Programs will be for products that have yet to hit the market. That means you are trying a product before anyone else in the country knows about it. For programs like this, we ask members to sign a confidentiality agreement to ensure that you'll keep your participation a secret--no talking about it with others (in person or online) until the product is available to the general public.

Rewards/Points

How do I earn points?

You can earn points by doing all sorts of activities on EXPO, including taking surveys, uploading videos, applying for Tryology Programs, and more. Learn more about which activities earn you points when you click here: http://www.EXPOTV.com/programs

How often will EXPO invite me to participate in assignments that earn points?

We'll always have new assignments coming out, so you can expect to see several invitations each month.

What are points worth?

Points can be redeemed for all sorts of cool items in the EXPO Store. While points do have actual monetary value, we do not disclose what each point is worth.

Do points expire?

Yes--points do expire after 12 months of inactivity on a member account. To ensure that your points don't expire, it's best to stay active on the site by answering questions that visitors ask about products you've reviewed, uploading videos, applying for Tryology programs, taking surveys, and more.

When do I receive points for participating in assignments?

Points will be added to your account as soon as the activity has been completed--with the exception of uploading videos. You will receive points for your video as soon as the video is approved and published to our site.

Does EXPO award points for reviews of any product?

We welcome and encourage members to submit reviews of any and all products. While we can't award points for all reviews, we have a monthly sweepstake (the Dailies) that gives members a chance to win a big prize for their contributions. Learn more: http://www.EXPOTV.com/programs

How will I know if I earned points for my video?

You can visit the "Points" tab on your profile to find out whether the points have been awarded to your account.

What do I do if my point amounts are missing or incomplete for an activity?

Please fill out our Contact Us form and include specific details regarding the issue with your points. We'll look into it for you!

How do I redeem my points?

Visit the EXPO Store to redeem your points for all sorts of cool stuff. Redeeming your points is simple--it's just like shopping on any other website, but better because you don't have to use your credit card! Just add items to your cart and then check out! Remember--you will have to have confirmed your account to redeem your points.

How often can I redeem points?

Whenever you'd like. As long as you have enough points to cash in for the item you want, feel free to redeem away!

Can E-certificate orders be canceled?

No, we are sorry, e-certificate orders cannot be canceled due to the same day processing schedule.

When will I receive my e-certificate?

Fulfillment should occur within a week of placing your order. If e-certificates are unavailable, your order will remain pending until the e-certificate can be fulfilled.

Where will I receive my e-certificate?

All e-certificates will be sent via email to the email address listed in your profile at the time the order is placed.

Can gift card or product orders be canceled?

Gift card and product orders can only be canceled within 48 hours form the time the order was placed.

When will I receive my order?

Physical merchandise and gift cards will generally be delivered within 3-4 weeks for sites located in the continental US. For Non-US sites, items will be delivered within 4-6 weeks from order date, unless otherwise specified in the EXPO Store. Truck-shipped and specialty items are generally delivered within 6-8 weeks from order date, unless otherwise specified in the EXPO Store.

Where will I receive my order?

All merchandise will be delivered to the shipping address specified at the time the order is placed. NOTE: Orders may ship only to physical addresses. Orders cannot deliver to P.O., A.P.O., or F.P.O. boxes.

Will I have to pay taxes on rewards I earn using EXPO points?

All businesses are required by law to send a 1099 to any individual who is paid $600 or more in cash and/or goods during a calendar year. Therefore, any member who is paid in excess of $600 through the disbursement of cash and goods will have a 1099 filed on his or her behalf. Goods are composed of but not limited to gift certificates and merchandise. Please note that EXPO does not provide tax advice. Members should consult with their own tax advisors and they (not EXPO) are solely responsible for any tax, tax penalties, or interest related to their tax returns.

What is a 1099 form and what information does it include?

A 1099 is an IRS form that businesses (like EXPO) send to individuals (like our members) to indicate how much they've been paid by that company during a calendar year. EXPO also has to file a copy of the 1099 with the IRS. The main pieces of information included on the 1099 are the amount of money paid, the recipient's name, address, and Social Security number. To gather this information, EXPO sends W-9 forms to any member who has received $600 or more within a calendar year. We will notify the member when a W-9 form must be submitted. Please note that until the member returns the W-9 form, no additional points will able to be redeemed by that member within the EXPO store. As always, we will never use a member's personal information for anything other than EXPO related business. Please note that EXPO does not provide tax advice. Members should consult with their own tax advisors and they (not EXPO) are solely responsible for any tax, tax penalties, or interest related to their tax returns.

Why are some of my points pending?

Points are held in "pending" status for 1 week after they are earned. This is so that the EXPO staff has adequate time to moderate your video uploads and other activities to make sure that our community standards are being met. After the 1 week is up, your pending points will become redeemable for rewards in the EXPO Store.

What if I don't receive my order confirmation email?

We send order confirmations through Perks, our rewards fulfillment company. The order confirmation emails are sent from OrderConfirmation@perks.com. To ensure that you receive your order confirmation in your inbox instead of your spam folder, please add OrderConfirmation@perks.com to your safe sender list.

Why am I being asked to log in to PerksPlus when I try to access the EXPO store?

The third party redemption program that we use for redeeming points uses cookies. In order to access the store, you will need to configure your browser to accept cookies from 3rd parties. Firefox and Internet Explorer allow 3rd party cookies by default so most people do not have this issue if they use these browsers. Safari however does not have this checked by default so most Safari users will see the login page.

To allow your browser to accept 3rd party cookies, find your browser and follow the instructions below:

Safari
Go to Safari > Preferences > Security
Under "Select Cookies" to Always and close the window

For Firefox 3.0
Go to Tool > Options > Privacy
Then check the box that says "Accept third party cookies" and click OK

For Firefox 3.5
Go to Tool > Options > Privacy and select "Use custom settings for history"
Then check the box that says "Accept third party cookies" and click OK

Internet Explorer 7 and 8
Go to Tools > Internet Options > Privacy
Then move your security bar to the bottom that says "Accept All Cookies" and click OK

Outlook Panel

What is the EXPO Outlook Panel?

EXPO is dedicated to giving you a variety of ways to earn points each month. The Outlook Panel is a separate section for members to choose to register and earn points through targeted surveys. Members are asked to take targeted surveys as another way to earn points with EXPO.

How do I sign up for the Outlook Panel?

First, you need to log-in to your EXPO account. Once logged-in, you will see the Outlook Panel Tab appear in the green navigation bar. Click into the Outlook Panel and complete the registration form. Make sure to fill out all your demographic information so you are invited to the correct surveys.

Where is my e-mail confirming that I have signed up correctly?

The confirmation e-mail is sent as soon as you complete the registration process. It is directly e-mailed to you, but can sometimes be filtered by your spam or junk e-mail folder. Be sure to add support@surveyhelpcenter.com as one of your approved senders. If you need a new confirmation e-mail sent to you, please log-in to your account. You will be welcomed to the Dashboard where you will see a "click here" to have the confirmation link re-sent to you.

How do I update my Outlook Panel account information?

Once you are logged into your Outlook Panel account, you can update your profile information. Please proceed to the Account Tab where you will find all of your information listed. Below your personal data you will find a button labeled "Update Account". Click on the button to save your changes.

How do I deactivate or reactivate my Outlook Panel account?

To deactivate your Outlook Panel account, please click on the "Close Account" button, found on your Account page. This will then alert our system of the request to remove you.

To reactivate your account, e-mail your request to customer service and they will get you back in the system within two business days.

How am I selected for a survey?

You are selected for Outlook Panel surveys based on the demographic information in your account. Please be sure to completely and accurately fill out your account information.

How do points work with the Outlook Panel?

Once you have fully completely the Outlook Panel survey you will see the points automatically drop into your EXPO account. Please note all EXPO points have a 7 day pending period before they can be redeemed.

How do profile sweepstakes work with the EXPO Panel?

When you complete profiles for the Outlook Panel, you will have the opportunity to enter into our sweepstakes. Profiles are our way of finding our more information about you so we can provide you with survey opportunities that best match your interests. You will earn a sweepstakes entry for each and every profile you complete. Check out the official rules for more information.

How will I know if I have a survey?

If you qualify for an Outlook Panel survey, you will be notified by email that there is one in your Outlook Panel account. Remember: to have access to the Outlook Panel, you must be logged into that section of EXPO.

Also note that you can turn off this notification by unsubscribing from the email (at the bottom) or turning off the notification in your EXPO profile.

What does it mean when I am told I do not qualify for a survey?

Market research surveys look for insights from specific groups of people within each survey. Although best efforts are made to determine eligibility as quickly as possible, the number of qualification questions do range on a survey-by-survey basis. You can advance through the survey unless/until you provide an answer that disqualifies you from continuing. At that time, you may select another survey from your dashboard.

What does it mean when I am told a survey has already reached the required number of participants?

Market research surveys are often looking to hear from people from multiple demographic groups. For example, a study may want to hear from a certain number of moms with teenagers, who purchase Coca Cola. They may also want to compare the results to the same number of moms with teenagers who purchase Pepsi. If you are a mom of teenagers who purchase Pepsi and the survey has already collected enough responses from moms of teenagers who purchase Pepsi, you will receive a notice informing you that your survey has already reached the required number of participants. At that point, you may return to your dashboard to select another survey.

If I have general questions, where can I address them?

Any general questions can be directed to our Customer Service team. Operating hours are: Monday--Friday, between 8:00 a.m. - 7:00 p.m. PST. They can be e-mailed at support@surveyhelpcenter.com and they will get back to you within a 48 hour period.

What if a survey encountered a technical error?

There is always a chance that a technical error can occur while taking a survey. We strive to make them as limited as we can, but cannot always avoid them. If the survey encounters an error, the survey does not record you as a complete, which means that it might take longer for you to see credit for taking the survey because we will have to investigate the technical issue. We will be working on some incentive programs to reward individuals that experience technical difficulties.

Membership

Why does EXPO ask me these questions during registration?

All of our programs are created to help you earn rewards and share your opinion. The information you fill out during the registration process is created to help us send you invitations that matter to you. It remains private and is only used to be able to give you access to the programs that are a fit.

Can people viewing my profile see any of my personal information?

Your full name, home address, and demographic info (such as how many children you have and what your household income is) will NEVER be displayed publicly on EXPO. We do, however, display your first name, last initial, and home state on your public profile.

Is my personal information shared with EXPO's clients or partners?

From time to time we may share personal information with a third party including but not limited to first name, last initial, city and state of residence, selected interests, or date of birth but will not include last name, or direct contact information such as email, street address or telephone number. Most of the time your personal info is used simply to help us find the assignments and Tryology Programs that are right for you. We never sell your personally identifiably information to third parties. To see our full Privacy Policy, click here: http://www.expotv.com/legal/privacy_policy

How do I update my profile and account settings?

Log in, and then visit your profile by clicking on your name in the upper right corner. From there, click "Settings" and you can fill in info about yourself, such as full name, address, and some personal information like your marital status and how many children you have. All information collected is in accordance with our Privacy Policy. This information is collected to help us match you with various programs and offers.

How do I change my profile picture?

Visit your Profile, and then click on the "Settings" tab. On the left side click "Public Home" and you will be taken to a page where you can select and upload a profile image that will display next to your name throughout the site.

Why should I link my EXPO and Facebook accounts?

Linking your accounts allows you to easily login with EXPOTV.com, as well as promote and share the activities you do on EXPO with your friends on Facebook. Let all your Facebook friends know what you've been up to on EXPO!

What does it mean when you log into the EXPO site with your Facebook username and password?

Logging into EXPO using your Facebook login gives you the same access to the site as the members that log-in traditionally. You will also have the benefit of easily inviting friends, sharing information, and using one-click log-in.

How can I delete or remove my account?

Unfortunately, there is no way for members to delete their account. Please fill out the Contact Us form if you have a question regarding this policy.

What should I do when I join?

Complete your profile--you'll earn points just for doing so! Plus, giving us info about yourself will help us send more offers your way. Then jump in and make a video--you'll earn a ton of points just for making your first video! Check out the Program Page for information on how to participate and earn rewards: http://www.expotv.com/programs

Can I tell friends about EXPO?

Absolutely! You can refer friends to EXPO as often as you'd like, and every time one of your friends confirms their account or has their first video published to the site you'll earn entries into our monthly Refer-A-Friends Sweepstakes where you could win one of four $25 prizes. Visit this page for details on how to refer friends to EXPO: http://www.expotv.com/refer_a_friend

I registered on the site but am having problems logging in.

After registering for EXPO you should have immediate access to the entire EXPO community. If you are having issues logging in please fill out our Contact Us form.

Can I join EXPO if I do not live in the United States?

Unfortunately, due to legal reasons, we do not currently accept video submissions from non-U.S. residents.

How old do you have to be to join EXPO?

You must be at least 18 years of age to submit videos. However, if you are the parent or legal guardian of someone 13 years of age or older, that person may appear in the videos you submit under your account.

How do I remove an invitation from my profile if I don't want to participate?

To remove an invitation, you can decline it by clicking the "See Details" button, and then clicking "No thanks" on the window that pops up.

Uploading

How do I upload a video review of a product that I haven't been asked specifically to review?

Toward the bottom of your Video Queue, you'll see a section where you can upload reviews of products that aren't tied to an assignment. Click the "Find Products" button and you'll be able to search for the product you'd like to review from there.

How do I add products to my video queue?

Each member has their very own Video Queue to manage assignments and upload videos. When you accept a Tryology Program or video invitation, it will appear in your queue. You may also add products to your queue that you would like to review in the future--a "to-do" list of sorts.

Can I upload more than one video at a time?

You sure can! Our enhanced uploading system allows for members to upload multiple videos at a time.

What kinds of video formats or files do you accept?

We accept any of these video formats: WMV, MPG, MP4, MOV or AVI. Files cannot exceed 250MB in size. In addition, please use standard video codecs and encode the video to a 320x240 pixel window size.

How do I keep my videos under 250MB in size? What should I do if my file doesn't upload?

Check your file size to make sure it's not over 250MB. You may also need to try using software other than the software that came with your camera. We encourage you to edit and compress your videos with programs such as Windows Movie Maker (included with every Windows installation), or Apple iMovie (included on new Macs), that allow you to compress your videos for web streaming. Also, by opening your video file with one of these programs and then saving it as a .avi, .mpg, .mp4, .wmv, or .mov file, you should be able to upload your video.

What do the different video statuses that show up in my profile mean?

When you log onto EXPOTV.com, you can check on the status of your uploaded videos by going to your profile and then clicking on the "Videos" tab, then the "Uploaded Videos link". This will bring up a list of videos that you have uploaded and will tell you the status of each video. The statuses change depending where the video is at in the process. You may see your video in one of the following statuses:

• Received: Successful upload; video is waiting to be converted to FLV (Flash) format.
• Pending: Successful upload; has converted to Flash; is waiting to be screened by EXPO.
• Approved: Successful upload; has been screened and published to EXPOTV.com.
• Video Error: Video did not process correctly. The most common reason for this is because the video format or codec you used is not compatible with our video processing system.
• Duplicate: Video is a duplicate of another one you uploaded.
• Declined: Video contained content that violated our Member Terms and Conditions. If you have further questions about a declined video, please fill out the Contact Us form.

How can I fix my videos that are out of sync?

Out-of-sync audio and video is usually the result of using a codec that our system doesn't support. We recommend saving your video file in Windows Movie Maker if you have a PC, or Apple iMovie if you have a Mac. If your product review's audio and video are still out of sync, you can try re-encoding it with a different codec.

Sharing

How do I connect my EXPO account to my Twitter or Facebook accounts?

Connecting your social networks is easy! Head into your EXPO profile and click on your settings. Once there you will see the "Connections" settings on the left column. Once in the connections area you will be able to select the account you would like to link. Go ahead and click the designated connect button to start the process. You will see a window open where you will fill in your Facebook or Twitter username and password. You will then be promoted to give EXPO permissions to connect your accounts. Click Yes and you will be all set!

If you haven't updated your connection preferences, our team will prompt you when you complete an EXPO action we think you may want to share. From there you will be able to connect your account by checking the social network you wish to share within. You can give permissions right there and will be all set to start sharing.

What does it mean to connect my EXPO account with Twitter or Facebook?

Connecting your Twitter or Facebook account with EXPO will give you the chance to share your EXPO experience with your friends and family. This connection will require you to give permissions to access your social network and will allow you to invite friends, tell them about Tryology programs, show them your videos and more!

How do I manage the stories I want to share on Facebook or Twitter?

EXPO created a system for you to be able to easily manage what you want to send out to your social networks. In the Connections area of your profile settings you will see the Twitter and Facebook areas. Under each section you will see all the different site activities that you have the opportunity to share with friends.

To have EXPO always ask you what you want to share, leave the check box empty. This will give you the chance to modify the story you share with your friends and give you flexibility on how frequently you want to share individual activities such as completing a survey or leaving a comment.

To always share a particular story without any additional steps, just check the box of the activity and EXPO will generate a story to be shared on Facebook or Twitter automatically.

If you don't want to share on your social networks a specific site activity ever, simply click disable and we will not generate any story when these activities are completed. Your accounts will remain connected, but you will not be prompted to share.

What if I want to connect my accounts but don't want to share a particular action?

No problem! You will easily be able to manage what you want to share through the connection preferences. You can set your preferences to ask you all the time, always share or never share. You will be invited to share when registering for EXPO, uploading a video, applying for a Tryology Program, when you are selected for a Tryology Program and more.

If you set them to always ask, you will see a modal window pop up when you have completed the specific action and you will be prompted to share. From there you will be able to select the networks you want to share and you will see the story that will be published to Facebook or Twitter. If you don't want to share, simply hit "cancel" and complete your action.

How do I disconnect my Twitter or Facebook accounts?

Disconnecting your social network is easy! All you need to do is head into your preferences within your EXPO profile. On the left side, selected "Connections." There you will see Facebook and Twitter options. Simply click "Disconnect" within Facebook or Twitter and you will no longer be connected.

How do I login using Facebook?

All you need to do is link your Facebook account on registration or within the connections area of your profile preferences. Once you do that, you will be able to successfully login with Facebook.

Do I ever earn refer-a-friend credit when sharing on Facebook or Twitter?

You will have earn refer-a-friend credit when you share through EXPO registration. This is currently the only action that will be assigned to your refer-a-friend URL. When you register for the EXPO community, you will be prompted to invite your friends to join EXPO. Everyone that registers through that post will earn you an entry in the refer-a-friend sweepstakes. Good luck!

What actions will EXPO be asking me to share on Facebook and/or Twitter?

EXPO will be prompting you to share the videos you upload, Tryology program applications, Tryology programs you have been invited to, Ask an Owner participation, when you are posting on a consumer board, commenting on a video, signing up for the Outlook Panel, redeeming your points and when you complete registration.

None of these actions are mandatory but are fun way to share your videos, tell everyone about the free products you are trying and more!

Why is there a delay between the time I submit my video and when it is posted on Facebook and Twitter?

All EXPO videos go through a moderation process to ensure the video quality meets the requirements provided by EXPO (shows the product, is a minute long, etc.). When the video has been fully moderated and it is live on expotv.com, we will send the video to the networks you selected when uploading. This process should take less than a couple of days for all videos except Tryology videos. Those take a bit longer, but are worth the wait.